NDIS Client Handbook

Governing Approaches to our Care of NDIS Funded Clients

Kid Sense specify our care approaches to all clients in:

All Kid Sense team members adhere to the

Other Therapy values held by our team include:

Compliments and Feedback

We our corporate philosophy of Constant And Never Ending Improvement (CANI) we welcome feedback – both positive and constructive.

With your feedback we can continue to improve our service. Our feedback philosophy is simple:

If you are not happy, tell us so we can solve the problem.

If you are happy tell everyone!

Please take the time to share your thoughts using the form below, or speak with any team member.

Compliments and Complaints Form

Complaints Management Procedure

Costs of Service

Occupational Therapy and Speech Therapy services are both charged the same hourly rate
All therapist types (face to face, phone, teletherapy, documentation) is charged at the same hourly rate (*Note: Community visits involve additional costs)
For NDIS participants, all fees are charged at the NDIS rate as specified in the current NDIS Pricing Arrangements and Price Limits Guide
All NDIS participants are charged at the same rate as non-NDIS clients (as per the NDIS Code of Conduct Amendments July 2023)
Payment terms vary according to way in which the clients NDIS funds are managed (refer to the Payment Terms table below).

NDIS Information Transparency Obligations

Benefiting from NDIS funding requires the participant to comply with the NDIS and Service Providers (Kid Sense) Pricing and Policies. In turn, the NDIS service provider (Kid Sense) must comply with the NDIS Pricing Arrangements and Price Limits Guide.
So that Kid Sense can comply with the NDIS requirements to support the NDIS participant, involved parents/carers or guardians are required to provide Kid Sense with the following information:

NDIS Participants Plan (or at least their Participant number)
NDIS Plan start and end dates
NDIS Funding details – management types dependent.
If Plan Managed, their Plan Management company and contact details.
If the NDIS funding types (or management details) change, the parent/carer is required to advise Kid Sense of the changes.

With the above information, Kid Sense therapists are then able to meet their NDIS transparent reporting obligations for the client which is necessary for them to retain funding.

Appointment Timing

Appointment time commences at the scheduled time for the duration of (mostly) 60 mins (approx 45 min. direct and 15 approx min. mandatory reporting recording and future treatment planning)
If late arrival, the client only benefits the remaining direct scheduled face to face time. The appointment is charged in its entirety regardless of the clients arrival time.
At the end of direct appointment time, the child/young adult’s care then reverts to the parent/carer/guardian who brought them to the appointment (including if the appointment is via Tele-therapy). The client is then no longer under the therapists care as they are likely moving on to see the next scheduled client appointment.

NDIS Kid Sense Fees and Services 2024

*All fees are charged at the NDIS rate specified in the current NDIS Pricing Arrangements and Price Limits Guide

*All NDIS participants are charged at the same rate as non-NDIS clients (as per the NDIS Code of Conduct)

Discovery Phone Appointment

30 mins Phone Appt

To plan confirm presenting concerns, appropriate assessment focus, activities & reporting needs

$96.99

Initial Appointment / Assessment

Service

Duration

Cost

Short Assessment
(No Report)

(Direct) 60 Mins Assessment

(Indirect) 60 Mins Scoring, interpretation, analysis of results & Treatment Planning

$395.96

Short Assessment & Precision (Concise) Report

(Direct) 60 Mins Assessment

(Indirect) Scoring, interpretation, and analysis of results & Treatment Planning

(Indirect) 60 Mins Precision Assessment Written Report

$593.94

Long Assessment
(No Report)

(Direct) 120 Mins Assessment

(Indirect) Scoring, interpretation, and analysis of results & Treatment Planning

(Indirect) Written Report as quoted by therapist based upon individual needs

$969.95

Long Assessment
(Report Included)

(Direct) 120 Mins Assessment

(Indirect) Scoring, interpretation, and analysis of results & Treatment Planning

(Indirect) Written Report as quoted by therapist based upon individual needs

$969.95
with additional reporting cost as quoted

Treatment Appointments (Direct Service)

 (Direct) Treatment appointments can include:

Face to Face Clinic Appointments
Parent/school/ Employer / Allied Health Provider Conference (discussion rather than intervention focused)
Tele-therapy Services
Phone appointments (to Teachers / Family / Employers / Allied Health Practitioners)
In-Community appointments (school/preschool, home, shopping centre, playground, work place etc)

(Direct) Treatment Appointments

(Direct) 45 Minutes Treatment and

(Indirect) 15 mins Progress recording & Treatment Planning for the next appt

$193.99

(In-Direct) Treatment Appointments

Any Indirect treatment listed below conducted at the hourly rate (pro rata)

$193.99

In Community Appointments (pre/school, home, playground, shopping centre, workpalce etc)

Quote provided upon request to specified location

Charged pro rata at the hourly rate for the face to face appointment as well as additional travel and petrol costs

Hourly rate of
$193.99
*pro-rata

Treatment Appointments (Indirect Service) – ‘Value Ad’ Documentation

 Indirect Therapy includes ‘value add’ supports to therapeutic needs across environments including:

Phone conversations with other Allied health, educators, employers (for young adults)
Assessment / Progress reporting
Detailed written home/educational / work place recommendations
Equipment Prescription
Visual Cues to support home / classroom /work place integration

Hourly rate of
$193.99
*pro-rata

Cancellations Fees

No attendance and cancellation of scheduled appointment fees are charged at the same rate.

Speech and Occupational Therapy fees are charged at the same rate

*All fees are charged at the NDIS rate specified in the current NDIS Pricing Arrangements and Price Limits Guide

2 clear business days / 48 (business) hours notice of non-attendance is required to prevent a cancellation fee for all scheduled appointments.

Cancellation Fees
For Non attendance or Cancellation of scheduled appointments

No attendance or cancellation of scheduled appointment fees are charged at the same rate with less than 48 (business) hours notice.

All fees are charged at the NDIS rates specified in the current NDIS pricing arrangement and price limit guide.

Discovery / Intervention Planning Phone Appointment

48 (business) hours notice of non-attendance is required to prevent a cancellation fee.

Failure to provide 48 (business) hours notice of cancellation will result in a charge of full fee of the service.

Up to 2 Discovery/Intervention Planning Phone appt can be scheduled (if the first is not attended).

None attendance at the second will also result in a cancellation charged at the full fee of the service.

Following two scheduled and missed Discovery Phone appointment call, this information gathering intake phase is omitted. The initial appointment is held without the benefit of this additional information. Additional assessment time may be required to compensate for this repeated no attendance and lack of verbal assessment opportunity.

$96.95

Initial Appointment / Assessment

48 (business) hours notice of non-attendance is required to a prevent cancellation fee.

Failure to provide 48 (business) hours notice of cancellation fee will result in the charge of full fee for every non- attended appointment scheduled within the 48 hour window of time (including all related assessment appointments and report writing).

$193.99

Treatment (Direct or Indirect)

Direct:

48 (business) hours notice of non-attendance is required to prevent cancellation fee.

Failure to provide 48 (business) hours notice of cancellation will result in a charge of full fee of each appointment scheduled on the day.

In-Direct:

48 (business) hours notice of non-attendance is required to prevent cancellation fee.

Most indirect services do not require attendance, but where the scheduled service cannot be completed (eg educator/employer does not attend the scheduled phone appt, or carer has not provided the required materials despite knowing the required timeframes), in the absence of 48 (business) hours notice of cancellation, a cancellation charge of the full fee of quoted service will be charged.

$193.99
*pro-rata

In-Community Appointments

48 (business) hours notice of non-attendance required to prevent cancellation fees.

Failure to provide full 48 (business) hours notice of cancellation will result in the charge of the full fee of each service scheduled within the 48 business hour window (including the therapy appointment itself, the travel time to and from the location and any scheduled documentation).

If the therapist is required to leave the community visit (due to risk/safety issues, or if the Risk Assessment Action plan is not being adhered to by the attending adults, the full cost of the scheduled community visit will be charged regardless of how long the therapist attends.

Ful fee of scheduled appts

Additional Policy

The parent/carer agrees that Kid Sense Child Development will hold a general common law lien over all personal records, files, papers and documents relating to services provided, including electronic data produced (documents) as a result services provided & which are in Kid Sense Child Development’s possession or control, as security for all outstanding amounts owed by you to Kid Sense Child Development including but not limited to unpaid tax invoices, interest, default costs and enforcement expenses (Outstanding Amounts) until all Outstanding Amounts are paid in full.

Changes to NDIS Pricing and /or Policies

In the event of NDIS Pricing Arrangements and Price Limit changes as well as policy changes, the NDIS will advise participants of these changes. As such, NDIS participants agree to these changes in advance.
In the event of NDIS Pricing Arrangements and Price Limit changes, Kid Sense charges and policies will likely reflect the NDIS changes.
As such, NDIS participants attending Kid Sense services also agree to these NDIS changes in advance.
In the event of Kid Sense specific price or policy changes, clients will be informed by Kid Sense *assuming they consent to receive general clinic updates.
if they do not wish to receive practice communications, it is the responsibility of the client/guardian to check these policies for changes on a regular basis. By continuing appointments with Kid Sense, clients accept to any changes to the Kid Sense Terms and Conditions and policies.

OUTSTANDING FEES

In the event of outstanding payments beyond the specified payment terms above, Kid Sense reserves the right to cancel future appointments with 72 (Business) Hrs notice until outstanding payments have been cleared. *All reasonable attempts to secure payment preceding these actions.

Clients who fail to make payment with the payment terms specified above 3 times in 3 months will be required to pay the cost of the cancellation fee (the full cost of the service for that day) in advance for their future appointments in order to secure them.

Self Managed Clients Only who do not make payment within payment terms:

Kid Sense reserves the right to charge interest on tax invoices which are not paid by the due date. Interest will be calculated compounded daily at a rate of 6% above the prevailing Reserve Bank of Australia official cash rate.  We reserve the right to recover all default costs and enforcement expenses in the event tax invoices are not paid by the due date, and recovery action is necessary.